Refund policy

We understand that plans can change. To help us serve all clients efficiently, please review our cancellation and refund terms below:

• You may cancel or reschedule your booking at least 24 hours before the scheduled appointment time without any charge.

• Cancellations made within 24 hours of the appointment may incur a 50% cancellation fee to cover allocated staff and scheduling costs.

• If our cleaners arrive and cannot access the property due to incorrect information or lack of entry, the booking may be treated as a late cancellation.

• Refunds are only issued when Cleaning Kings is unable to deliver the booked service or if a legitimate service issue is verified.

• Approved refunds will be processed within 5–7 business days to the original payment method.

If you have questions about this policy or wish to request a refund, please contact us at support@cleaning-kings.co.uk.